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CRM Operation Manager (Property development)

Job Title: CRM Operation Manager (Property development)
Contract Type: Permanent
Location: Hong Kong
Industry: Consumer Retail & FMCG, Digital Marketing & E-Commerce, Sales & Marketing
Reference: 56410_1715243682
Contact Name: Martin Tsang
Contact Email: martin.tsang@kos-intl.com

Job Description

Our client is looking for a high calibre to join the team.

Responsibilities:

  • Work closely with internal stakeholders and external agencies on the development of CRM program strategy and implementation including mobile app and website
  • Lead a team to responsible for customer acquisition, engagement and retention via omnichannel.
  • Manage the internal stakeholder on customer service including customer journey from the end user of the CRM platform including mobile app and website.
  • Responsible for platform maintenance and system optimization.
  • Provide training to internal staff including the system flow and the user journey.
  • Work closely with data analytic team to review the effectiveness of campaigns and promotions based on the agreed KPI.

Requirements:

  • Degree holder in Business Administration, Communications, Marketing or related disciplines
  • At least 7 years of experience in loyalty marketing or marketing communications
  • Solid experience in managing multiple stakeholders, agencies, vendors
  • Hands on experience in Microsoft Dynamic CRM, or relevant CRM platform is required
  • Prior experience working in CRM & loyalty programs is a must
  • Microsoft Office, CMS and analysis tools experience or similar required
  • Proficient in both spoken and written English and Chinese

Click "Apply Now" to apply for this position or call Martin Tsang at +852 3180 4971 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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