Building a Customer Experience Oriented Team & Culture

In the competitive retail environment nowadays, customer experience is a key differentiator to generate business and build repeat purchases.  How can we build a team and culture to create consistent and top-notch customer experience?  In this seminar, our speaker will share real-life case studies from his retail experience with leading retailers, and explore how to build an "eco-system" around customer experience:

• The 4 key pillars of building a customer experience-oriented culture
• To strengthen the team's dedication towards customer experience
• To create an "Indulgence Journey" to maximize our customer's in-store experience in different touchpoints

Date:  13 February 2020 (Thurs)
Time:  3:30pm - 5:30pm (3:30 registration)
Venue:  KOS International Ltd Office 
             Suite 610, 6/F Ocean Centre, 5 Canton Road, Tsim Sha Tsui.
Language:  Cantonese
Fee:  Free of charge

Speaker:  Mr. Gary Lo
Mr. Gary Lo is a seasoned trainer and TEDx Speaker with extensive corporate experience. He spent most of his career working at some of the most admired Fortune 500 companies including LVMH, Apple Inc. and Unilever etc., with a scope covering the Greater China & APAC region. He was the former Head of Marketing & Admissions for the HKUST MBA Programs, and now serves as a Guest Lecturer for the HKU SPACE Institute for China Business and Nielsen University. He specialises in retail customer experience excellence and has broad exposure working with different partners around the region. Various top-tier corporates have invited him as an instructor, including Bvlgari, Chanel, Swarovski, Intercontinental Hotels Group, L'Oreal, Estee Lauder, Shiseido, J.P. Morgan, Morgan Stanley, BlackRock, UBS, HSBC, Apple, Microsoft, Johnson & Johnson, Bayer, Walmart, FedEx, Nielsen, Prudential, AIA, New World Development, Fung Group etc. He is an Internationally Certified NLP Master Practitioner endorsed by authoritative organizations such as ABNLP, INLPA, NLPU etc. Gary holds an MBA degree from the HKUST Business School and also a Mastering Design Thinking Certificate from the MIT Sloan School of Management.

For Enquiry:  marketing@kos-intl.com