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After Sales Advisor (Automobile)

Job Title: After Sales Advisor (Automobile)
Contract Type: Permanent
Location: Chai Wan, Eastern District
Industry:
Salary: Negotiable
Reference: 47280_1627372959
Contact Name: Martin Tsang
Contact Email: martin.tsang@kos-intl.com
Job Published: July 27, 2021 16:02

Job Description

Our client is looking for a high calibre to join their team as a Service Advisor.

Responsibilities

  • Providing professional advice in passenger cars maintenance and other technical services
  • Following up closely with customers and internal parties to ensure all service requests are being attended efficiently
  • Manage Pre delivery Inspection service and communicate with sales teams
  • Communicate with sales teams for complaints handling
  • Follow up the defect case for new car delivery
  • Give advice to customers during entire service reception and vehicle hand-over process.
  • Responsible for any car related issue from customers until it has been solved
  • Acts as an intermediary between the customer and the workshop for facilitation during the process
  • Applies active selling skills for increasing service revenue.
  • Conducts service follow-up and strengthens customer satisfaction

Requirements

  • Experience in customer service or retail industry
  • Good command of written and spoken English and Chinese
  • Proficient in Microsoft Office
  • Possess a valid driving license in Hong Kong
  • Candidate with less experience will be considered as Assistant Service Advisor

Click "Apply Now" to apply for this position or call Martin Tsang at +852 3180 4971 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.