Assistant Customer Care Manager, Luxury Fashion

Job Title: Assistant Customer Care Manager, Luxury Fashion
Contract Type: Permanent
Location: Hong Kong Island, Hong Kong
Salary: Year end Bonus
Reference: BBBH9561_1562315679
Contact Name: Hiroshi Toyota
Contact Email:
Job Published: July 05, 2019 16:34

Job Description

About the Company

Our client is a market leading luxury fashion retailer. To cope with business expansion, management is looking for a detail minded Assistant Manager to manage and motivate the After Sales & Customer Care team.

About the Role

Reporting to the Senior Customer Care Manager, the Assistant Manager will manage the Hong Kong Customer Care Service Centre (based inTai Po, New Territories) with set global company guidelines and direction. You will be responsible for ensuring all CS cases are handled in a professional manner, demonstrating service excellence, and ensuring each individual customer is receiving a positive customer experience. You will explore all alternatives to fulfil client requests and deliver a qualitative repair service to end customers.

Our client will be expecting the Assistant Manager to have the capability in maintaining the daily operations of the repair centre and re-engineering the process when necessary. You will closely monitor and review the existing Key Performance Indicators (KPI) to achieve targets, and set guidelines to establish contingency and back up plans in order to secure the output efficiency of the Hong Kong Customer Care Centre.


  • Degree holder with a proven track record of success with any well established retail luxury MNC
  • Minimal of 6 years Customer Service experience with at least 3 years managerial level gained in luxury retail industry
  • Strong service mindset and leadership skills
  • Ability to manage and communicate with workshop technicians
  • Proactive with good problem solving ability
  • Excellent verbal and written English, Mandarin and Cantonese (any other spoken language will be an advantage)

Click "Apply Now" to apply for this position or call Hiroshi Toyota at +852 3180 4963 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.