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Assistant Customer Service Manager

Job Title: Assistant Customer Service Manager
Contract Type: Permanent
Location: Eastern District, Hong Kong
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: BBBH9180_1557820703
Contact Name: Tom Wong
Contact Email: tom.wong@kosstaffing.com
Job Published: May 14, 2019 15:58

Job Description

About Our Client:

Our client is a MNC headquater in German, with their expension they are now looking for right candidate to join them.

Responsibilities:

  • Reporting a Customer Care Manager, Leading a team of 10 CS
  • lead the team to handle complicated claims and complaints issues arising from VIP corporate customer
  • Guide the team to provide solutions to customer requests and promptly take recovery actions.
  • Interact with VIP in a professional manner, provide proper solution with reference to own profession judgement

Requirements:

  • Bachelor degree preferred with with a minimum of 5 years' experience in CS, at least 2 years in management role
  • Fluent in Mandarin, English and Cantonese.
  • Excellent customer service and complain handling skills
  • Good team player

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.