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Assistant Customer Service Manager (Call Centre)

Job Title: Assistant Customer Service Manager (Call Centre)
Contract Type: Permanent
Location: Tai Po District, Hong Kong
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: BBBH8418_1622606004
Contact Name: Tom Wong
Contact Email: tom.wong@kos-intl.com
Job Published: June 02, 2021 11:53

Job Description

About the Company

Our client is a market leader in FMCG field, in response to their expansion plan they are actively looking for a Assistant Customer Service Manager (Call Centre) to support their service centre operation.

Responibility

  • Report to department head, leading customer service specilist to ensure effective operation
  • Handle escalated verbal, in person or written complaint, assign complaints to relevant ownership departments for further investigation and prepare management reports for reviewing complaints on a regular basis
  • Work closly with internal and external parties across the area of service provisioning, fault management, fault resolution, network management, and crisis management
  • To monitor the Service Level Agreement (SLA), manage and deliver the projects within agreed schedule, cost and quality
  • Provide coaching and training to drive the achievement of country objectives and targets

Requirements:

  • Degree holder or above at least 5 years of solid client service / relationship management experience
  • Excellent interpersonal and communication skills
  • Excellent analytical and numerical skills
  • Good command of both spoken and written Chinese and English

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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