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Assistant Customer Service Manager

Job Title: Assistant Customer Service Manager
Contract Type: Permanent
Location: Hong Kong
Industry: CS and Telemarketing
Reference: BBBH9180_1553483396
Contact Name: Tom Wong
Contact Email: tom.wong@kos-intl.com

Job Description

About Our Client:

Our client is a Leading Media group, with their expension on E-commerce they are now looking for right candidate to join them.

Responsibilities:

  • Reporting a CS manager, Leading a team of 2-3 CS and mainly responsible for:
  • lead the team to exceed key performance measures in service
  • Guide the team to provide solutions to customer requests and promptly take recovery actions.
  • To identify opportunities and lead follow-through discussions to improve service processes

Requirements:

  • Bachelor degree preferred with with a minimum of 3 years' experience in CS, contact center operation preferred
  • Fluent in Mandarin, English and Cantonese.
  • Excellent customer service skills
  • Good team player.

 

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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