Assistant IT Operations Manager (O365, Cisco, ITIL)

Job Title: Assistant IT Operations Manager (O365, Cisco, ITIL)
Contract Type: Permanent
Location: Central, Central and Western District
Salary: Negotiable
Reference: 43955_1591240598
Contact Name: Andrey Sin
Contact Email:
Job Published: June 04, 2020 11:16

Job Description


  • Lead and manage group helpdesk team to deliver IT services and handle the day-to-day IT requests raised by users
  • Provide good quality support service to users in all IT aspects, including VIP support
  • Plan and conduct system and applications training to users
  • Provide regular review and recommendations for service improvement plan
  • Formulate the operation manuals, policies, and procedures
  • Prepare management reports on IT services performance
  • Manage computer system including Manage Engine Desktop Central, Log Analyzer, PRTG, Cisco IP Phone system, Azure cloud applications; video conferencing tools including Cisco, Polycom, Lifesize, Zoom and Microsoft Teams
  • Handle system incident during non-office hours
  • Manage the contractors and vendors to ensure the delivery of services in accordance with contract terms and conditions
  • Perform other operation duties as assigned and require to work in non-office hours if needed

The Successful Candidate:

  • Higher Diploma or above in Computer Science or related disciplines
  • Minimum 10 years' experience in sizable companies
  • Sound experience in supporting MS Windows/MAC OS and mobile devices (IOS & Android)
  • Must strong in MS O365 and Windows Server/AD support
  • Familiar with Cisco networking, IPT, Aruba Wi-Fi, VMWare, Veeam backup operations and MDM/MAM solution
  • Experience with ITSM operation and solutions e.g. ServiceNow, ManageEngine…
  • Knowledge on programming in VB script, Power Shell is an advantage
  • Technical certification in Microsoft, Cisco and ITIL is preferred
  • Self-initiative, able to work independently and need to provide support in non-office hour when necessary

Click "Apply Now" to apply for this position or call Andrey Sin at +852 3180 4951 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.