Job Description
Responsibilities:
- Lead and manage group helpdesk team to deliver IT services and handle the day-to-day IT requests raised by users
- Provide good quality support service to users in all IT aspects, including VIP support
- Plan and conduct system and applications training to users
- Provide regular review and recommendations for service improvement plan
- Formulate the operation manuals, policies, and procedures
- Prepare management reports on IT services performance
- Manage computer system including Manage Engine Desktop Central, Log Analyzer, PRTG, Cisco IP Phone system, Azure cloud applications; video conferencing tools including Cisco, Polycom, Lifesize, Zoom and Microsoft Teams
- Handle system incident during non-office hours
- Manage the contractors and vendors to ensure the delivery of services in accordance with contract terms and conditions
- Perform other operation duties as assigned and require to work in non-office hours if needed
The Successful Candidate:
- Higher Diploma or above in Computer Science or related disciplines
- Minimum 10 years' experience in sizable companies
- Sound experience in supporting MS Windows/MAC OS and mobile devices (IOS & Android)
- Must strong in MS O365 and Windows Server/AD support
- Familiar with Cisco networking, IPT, Aruba Wi-Fi, VMWare, Veeam backup operations and MDM/MAM solution
- Experience with ITSM operation and solutions e.g. ServiceNow, ManageEngine…
- Knowledge on programming in VB script, Power Shell is an advantage
- Technical certification in Microsoft, Cisco and ITIL is preferred
- Self-initiative, able to work independently and need to provide support in non-office hour when necessary
Click "Apply Now" to apply for this position or call Andrey Sin at +852 3180 4951 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
