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Assistant Manager (Customer Services Call Centre)

Job Title: Assistant Manager (Customer Services Call Centre)
Contract Type: Permanent
Location: Hong Kong Island, Hong Kong
Industry:
Salary: Negotiable
Reference: BBBH11062_1585630535
Contact Name: Mary Chan
Contact Email: mary.chan@kos-intl.com
Job Published: March 31, 2020 12:55

Job Description



Responsibilities:

  • Reporting directly to the to Customer Services Manager.
  • Provide general information and instruction to customers.
  • Assist Customer Services Manager to monitor the job efficiency, objective achievement and manpower planning.
  • Responsible to provide training to staffs enable to achieve service level.
  • Reflect customers' comments and suggestions for service enhancement.

Requirements:

  • HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and Mathematics, at Level 2/Attained/Grade E or above.
  • Secondary education with minimum 5 years or above with supervisory experience in Banking, Credit Card Centre, Financial Industry.
  • Good communication skills in English, Cantonese and Mandarin.

Click "Apply Now" to apply for this position or call Mary Chan at +852 3180 4948 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.