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Call Center Specialist (Up to 20K + incentives)

Job Title: Call Center Specialist (Up to 20K + incentives)
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: 51038_1655888180
Contact Name: Andy Lo
Contact Email: andy.lo@kos-intl.com
Job Published: June 22, 2022 16:56

Job Description

About Our Client
Our client is a multi-national FMCG group with various products selling around the globe. They are now looking for a Customer Service Specialist to join the team and facilitate the expansion plan.


Responsibility

  • Handle day-to-day customer enquiries abnd complaints via hotline
  • Process daily orders via telephone and e-mail
  • Maintain a close relationship with the Sales Department and Logistic Team to ensure the products are delivered on time
  • Coordinate with Sales team for order status and credit issues
  • Work closely with Sales team to provide a variety of support services
  • Perform ad-hoc tasksa ssigned

Requirements:

  • DSE or above with at least 2 years of solid customer service/call center experience
  • Good telephone manner, strong hotline and problem solving skills
  • Excellent interpersonal and communication skills
  • Friendly and approachable
  • Good command of both spoken and written Chinese and English

Click "Apply Now" to apply for this position or call Andy Lo at +852 3180 4937 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.