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CRM Manager (Fashion / Property / Skincare)

Job Title: CRM Manager (Fashion / Property / Skincare)
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: 49641_1646296855
Contact Name: Martin Tsang
Contact Email: martin.tsang@kos-intl.com
Job Published: March 03, 2022 16:40

Job Description

Our client is looking for a CRM Manager to further develop and reinforce the CRM program.

Responsibilities

  • Develop and implement the CRM strategy for the brand
  • Drive loyalty and repeat business across different segments of the customer base
  • Develop CRM insights and intelligence to provide recommendation for action plan
  • Support stores in the implementation of the clienteling strategy and CRM best practices
  • Budgeting and cost oversight for overall CRM loyalty program including gifting, event
  • CRM reporting, dashboards use and clienteling digital tools

Requirements

  • Bachelor's Degree in Marketing, Business or Engineering (MBA preferred)
  • At least 5 to 10 years of experience in CRM from any industries
  • Excellent communication and client relations skills
  • Proven track record of identifying opportunities, designing and implementing strategies to develop business through customer relationships
  • Expertise in Excel and PowerPoint to create effective presentations and experience drawing conclusions and recommendations from reports
  • Experience in database management

Click "Apply Now" to apply for this position or call Martin Tsang at +852 3180 4971 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.