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Customer Care Executive

Job Title: Customer Care Executive
Contract Type: Permanent
Location: Central and Western District, Hong Kong
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: BBBH7844_1533090580
Contact Name: Tom Wong
Contact Email: tom.wong@kosstaffing.com
Job Published: August 01, 2018 10:29

Job Description

About Our Client:

Our client is a International Luxury Retails, with their expension they are now looking for right candidate to join them.

Customer Care Executive ($20-22K x 13 + Bonus)

Responsibility:

  • Work in a team of total 30 CS, reporting a small team of 5 with 1 senior CS and supervisors. Mainly responsible for:
  • Answer daily phone calls and emails in a high service level stand, enquiries including product requests, after-sales, complaints, repairs, etc
  • Live chats, real time online channels enquiries handling
  • Communicate closely with boutiques, ensure clear and complete handover of cases like repair, reservation, VIPs
  • Total Package around $20-22K x 13 + Bonus

Requirements:

  • Bachelor degree preferred with 3 years of experience in retail, customer / concierge service or luxury brand.
  • Fluent in Mandarin, English and Cantonese.
  • Excellent customer service skills, Fashion and / or Watches & Fine Jewelry experience preferred
  • Good team player.

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.