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Customer Care Executive (International luxury Retail)

Job Title: Customer Care Executive (International luxury Retail)
Contract Type: Permanent
Location: Central and Western District, Hong Kong
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: BBBH7844_1571879101
Contact Name: Tom Wong
Contact Email: tom.wong@kosstaffing.com
Job Published: October 24, 2019 09:05

Job Description

About Our Client:

Our client is a International Luxury Retails, with their expension they are now looking for right candidate to join their new team.

Responsibilities

  • Work in new set up call centre with total 12 CS, reporting a small team of 5 with 1 senior CS and supervisors. Mainly responsible for:
  • Answer daily phone calls and emails in a high service level stand, enquiries including product requests, after-sales, complaints, repairs, etc
  • Live chats, real time online channels enquiries handling
  • Communicate closely with boutiques, ensure clear and complete handover of cases like repair, reservation, VIPs
  • Total Package around $22-25K x 13 + Bonus

Requirements:

  • Bachelor degree preferred with 2 years of experience in retail, customer / concierge service or luxury brand.
  • Fluent in Mandarin, English and Cantonese.
  • Excellent customer service skills, Fashion and / or Watches & Fine Jewelry experience preferred
  • Good team player.

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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