Job Description
About Our Client:
Our client is a International Luxury Retails, with their expension they are now looking for right candidate to join their new team.
Responsibilities
- Work in new set up call centre with total 12 CS, reporting a small team of 5 with 1 senior CS and supervisors. Mainly responsible for:
- Answer daily phone calls and emails in a high service level stand, enquiries including product requests, after-sales, complaints, repairs, etc
- Live chats, real time online channels enquiries handling
- Communicate closely with boutiques, ensure clear and complete handover of cases like repair, reservation, VIPs
- Total Package around $22-25K x 13 + Bonus
Requirements:
- Bachelor degree preferred with 2 years of experience in retail, customer / concierge service or luxury brand.
- Fluent in Mandarin, English and Cantonese.
- Excellent customer service skills, Fashion and / or Watches & Fine Jewelry experience preferred
- Good team player.
Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
