Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Quarry Bay, Eastern District
Salary: Negotiable
Start Date: ASAP
Reference: BBBH8154_1541140660
Contact Name: Tom Wong
Contact Email:
Job Published: November 02, 2018 14:37

Job Description

About Our Client:

Our client is a Leading IT&T company, with their expension they are now looking for right candidate to join them.


  • Leading a team of 10 CS and mainly responsible for:
  • lead the team to exceed key performance measures in service
  • Guide the team to provide solutions to customer requests and promptly take recovery actions.
  • To identify opportunities and lead follow-through discussions to improve service processes
  • To effectively coach and motivate team members and foster collaboration, by recognizing positive attitude and behavior;


  • Bachelor degree preferred with with a minimum of 5 years' experience in CS, contact center operation preferred
  • Fluent in Mandarin, English and Cantonese.
  • Excellent customer service skills
  • Good team player.

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.