Customer Service Manager (Call Centre)

Job Title: Customer Service Manager (Call Centre)
Contract Type: Permanent
Location: Quarry Bay, Eastern District
Salary: Negotiable
Start Date: ASAP
Reference: BBBH8418_1614253136
Contact Name: Tom Wong
Contact Email:
Job Published: February 25, 2021 19:38

Job Description

About the Company

Our client is a market leader in International Coffee Retail chain and headquarter in Europe. They are now looking for Customer Service Manager to support their call centre operation.


  • Report to department head and leading a team of 5 CS and outsource party
  • Work closly with internal and external parties across the area of service provisioning, fault management, fault resolution, network management, and crisis management
  • To monitor the Service Level Agreement (SLA), manage and deliver the projects within agreed schedule, cost and quality
  • Design various workflow to smoothen the operation between call center and various departments
  • Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities


  • Degree holder or above at least 6 years of solid client service / relationship management experience
  • Excellent interpersonal and communication skills
  • Excellent analytical and numerical skills
  • Good command of both spoken and written Chinese and English. Putonghua is an advantage

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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