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Customer Service Manager (Mix-used Mall)

Job Title: Customer Service Manager (Mix-used Mall)
Contract Type: Permanent
Location: Kai Tak, Kowloon City District
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: BBBH8418_1623054507
Contact Name: Tom Wong
Contact Email: tom.wong@kos-intl.com
Job Published: June 07, 2021 16:28

Job Description

About the Company

Our client is an innovative mix-used mall will open in 2022. They are now looking for Customer Service Manager to support their operation.

Responibility

  • Head of customer service department, in charge of new CS team set up
  • Develop, lead and train a brand-new CS team in providing excellent customer service
  • Set up Service Standard Operations Manual, SLA and SOP
  • provide ongoing soft skills trainings to CS team, manage and deliver the projects within agreed schedule, cost and quality
  • Provide recommendations to facilitate customer experience and drive for improvement on service standard score, at the same time to convert sales/business growth
  • Conduct regular service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities

Requirements:

  • Degree holder or above at least 6 years of solid client service / relationship management experience
  • Excellent interpersonal and communication skills
  • Excellent analytical and numerical skills
  • Good command of both spoken and written Chinese and English

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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