- Handle inbound customer calls in a professional and courteous manner, addressing inquiries, resolving issues, and providing accurate information about banking products and services.
- Provide exceptional customer service by actively listening to customers, understanding their needs, and offering appropriate solutions and assistance.
- Respond to customer inquiries regarding account balances, transactions, loan information, online banking, and other related services.
- Process customer requests, such as card activations, account updates, and funds transfers, accurately and efficiently.
- Document all customer interactions and transactions in the bank's CRM system, ensuring accurate and thorough record-keeping.
- Collaborate with various departments within the bank to resolve complex customer issues and escalate matters as needed.
- Promote and cross-sell bank products and services to meet sales targets and contribute to the bank's growth.
- Stay updated on banking policies, procedures, and industry regulations to provide accurate and up-to-date information to customers.
- HKDSE or equivalent. Qualified in HKSI 178 and IIQE123 is a plus.
- Fluent in Cantonese, basic in English and Mandarin
- Previous experience in a call center or customer service role.
- Excellent verbal and written communication skills, with the ability to effectively interact with customers from diverse backgrounds.
- Active listening skills and the ability to empathize with customers' needs and concerns.
- Strong problem-solving skills to quickly and effectively address customer issues.
- Proficiency in using computer systems, CRM software, and other relevant technology.
- Ability to multitask and work efficiently in a fast-paced, deadline-driven environment.
- Flexibility to work in shifts will be an advantage.
- Commitment to maintaining customer confidentiality and adhering to data protection regulations.
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and advancement.
- A supportive and inclusive work environment that values diversity.
- Access to training resources and career growth opportunities within the bank.
- Medical insurance.
Join the team as a Call Centre Customer Service Officer and be a part of our commitment to exceptional customer service. Your dedication, empathy, and problem-solving skills will make a difference in the lives of our customers.
To apply, please click "APPLY NOW" or submit your resume to firstname.lastname@example.org. Only shortlisted candidates will be contacted for an interview.
Click "Apply Now" to apply for this position or call Carmen Ng at +852 3180 4923 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.