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Customer Service Officer, Telecom

Job Title: Customer Service Officer, Telecom
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry: Frontline Sales & Operation Support
Reference: BBBH8499_1543019667
Contact Name: Kenneth Ng
Contact Email:

Job Description

About our Client

Our client is a market leading telecommunication company with strong presence in Hong Kong. To cope with business expansion, they are now looking for a Quality Assurance Officer to join their team.


About the Role

Reporting to the team manager, you will be responsible for performing random call assessment to evaluate front-line performance and ensure the operation is fully aligned with quality requirements. You will also assist the manager to develop and implement quality assurance policies and procedures. Lastly, you will address front-line staff's strength and weakness and provide recommendations.


Requirement

  • Diploma graduates or above
  • 2 years of solid experience in call centre and quality assurance
  • Previous experience in the field of telecom is preferred
  • Proficiency in both written and spoken English, Cantonese and Mandarin
  • Strong interpersonal, analytical and communication skills
  • Service-oriented, customer focused and detail minded

Click "Apply Now" to apply for this position or call Kenneth Ng at +852 3180 4912 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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