Job Description
Responsibilities
- Answer high-volume customer phone inquiries during the new system launch period, provide professional responses and solutions
- Promptly record and follow up on customer feedback, escalate issues to superiors
- Assist in testing the new system's functions and user experience
- Collaborate with the department to complete other ad-hoc tasks as required
Requirements
- 1+ years of customer service or call center experience
- Strong communication skills and a service-oriented mindset
- Familiar with financial products/services and have basic financial knowledge
- Excellent verbal and written communication skills in English, Cantonese and Mandarin
- Proficient in using office software, able to quickly adapt to new systems
- Ability to work in a fast-paced, high-volume environment
Working Schedule
- 5 days work per week, Monday to Sunday, 9 hours per shift (including 1 hour lunch break)
- 2-month contract, from early Sep to ealy Nov 2024
Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now".
Information collected will be treated in strict confidence and only be used for recruitment purposes.
