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Customer Service Supervisor

Job Title: Customer Service Supervisor
Contract Type: Permanent
Location: Kowloon, Hong Kong
Industry: Procurement & Supply Chain
Reference: BBBH8154_1547543085
Contact Name: Tom Wong
Contact Email:

Job Description

About Our Client:

Our client is a Leading MNC company head quarter in German, with their expension they are now looking for right candidate to join them.

Responsibilities:

  • Reporting a CS manager, Leading a team of 10 CS and mainly responsible for:
  • lead the team to exceed key performance measures in service
  • Guide the team to provide solutions to customer requests and promptly take recovery actions.
  • To identify opportunities and lead follow-through discussions to improve service processes
  • To effectively coach and motivate team members and foster collaboration, by recognizing positive attitude and behavior;

Requirements:

  • Bachelor degree preferred with with a minimum of 5 years' experience in CS, contact center operation preferred
  • Fluent in Mandarin, English and Cantonese.
  • Excellent customer service skills
  • Good team player.

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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