Customer Services Officer (Phone Banking - Credit Card)

Job Title: Customer Services Officer (Phone Banking - Credit Card)
Contract Type: Permanent
Location: Hong Kong Island, Hong Kong
Salary: Negotiable
Reference: BBBH10704_1574390226
Contact Name: Mary Chan
Contact Email:
Job Published: November 22, 2019 10:37

Job Description

About the company
Our client is an international retail banking group in Hong Kong. Due to their recent expansion, they are looking for a Phone Banking Officer for their banking call centre.


  • Reporting to the team manager, you are responsible for answering incoming phone inquiries on credit card and other banking products.
  • You need to provide immediate assistance on the phone and handle customer's complaints whenever necessary.
  • You will assist in ad-hoc duties requested by your direct manager.
  • You also have to demonstrate courteous service and service oriented attitude at all times.


  • At least 1-2 year or above experience in customer service role in banks / insurance is required.
  • Excellent telephone manner and customer servicing skills.
  • Strong in problem solving, people oriented with cheerful personality.
  • Willing to work in shift duty and flexible working hours.
  • Good command of spoken Cantonese and English, Mandarin.
  • Proficient in English / Chinese input method and MS Office applications.

Click "Apply Now" to apply for this position or call Mary Chan at +852 3180 4948 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.