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Customer Services Officer (Phone Banking - Credit Card)

Job Title: Customer Services Officer (Phone Banking - Credit Card)
Contract Type: Permanent
Location: Hong Kong Island, Hong Kong
Industry:
Salary: Negotiable
Reference: BBBH5562_1571033798
Contact Name: Emily Leung
Contact Email: emily.leung@kos-intl.com
Job Published: October 14, 2019 14:19

Job Description

Customer Services Officer (Phone Banking - Credit Card)

About the company
Our client is an international retail banking group in Hong Kong. Due to their recent expansion, they are looking for a Phone Banking Officer for their banking call centre.

About the role

Reporting to the team manager, you are responsible for answering incoming phone inquiries on credit card and other banking products.
You need to provide immediate assistance on the phone and handle customer's complaints whenever necessary.
You will assist in ad-hoc duties requested by your direct manager.
You also have to demonstrate courteous service and service oriented attitude at all times.

About the person
To qualify, the successful individual must possess:

Secondary education.
At least 1-2 year or above experience in customer service role in banks / insurance is required.
Excellent telephone manner and customer servicing skills.
Strong in problem solving, people oriented with cheerful personality.
Willing to work in shift duty and flexible working hours.
Good command of spoken Cantonese and English, Mandarin.
Proficient in English / Chinese input method and MS Office applications.

Click "Apply Now" to apply for this position or call Emily Leung at +852 3180 4913 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.