Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Contract
Location: Hong Kong
Industry: Temporary & Contracting
Reference: 53715_1685013879
Contact Name: Peter Wong
Contact Email:

Job Description

Customer Success Manager


  • Provide support of the trade data platform at every stage of the customer engagement, onboarding and post-sales process
  • Focus on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping with upsells and renewals
  • Conduct regular solution-oriented and data-driven reviews to assess and manage the performance of the platform and quality of service to customers
  • Engage customers to optimize usage and mitigate churn risk by developing action plans and improvement plans for enhancement
  • Manage a portfolio of accounts and act as a trusted advisor, to identify customers' needs and goals, provide strategic consultation and solutions
  • Establish long-term and trustful relationship with customers to identify new opportunities and achieve growth in revenue
  • Work closely with different internal and external parties for project coordination


  • Bachelor's degree in international Trade, Supply Chain Management, Global Business, or other related disciplines
  • At least 4 years' experience in account management and client servicing, preferably in trade and logistics industry
  • Strong knowledge and market insight in logistics industry, and familiar with related policies and regulations in APAC region
  • Excellent communication skills with fluent spoken and written English and Mandarin
  • Customer-oriented, problem-solving mindset for performance management
  • Knowledge on Trade data platform, experience of logistics or trade related program or application launch and management will be a plus

Click "Apply Now" to apply for this position or call Peter Wong at +852 3180 4974 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

Get similar jobs like these by email

By submitting your details you agree to our Privacy Policy