Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Contract
Location: Hong Kong
Industry: Temporary & Contracting
Reference: 53715_1685013879
Contact Name: Peter Wong
Contact Email:

Job Description

Customer Success Manager


  • Provide support of the trade data platform at every stage of the customer engagement, onboarding and post-sales process
  • Focus on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping with upsells and renewals
  • Conduct regular solution-oriented and data-driven reviews to assess and manage the performance of the platform and quality of service to customers
  • Engage customers to optimize usage and mitigate churn risk by developing action plans and improvement plans for enhancement
  • Manage a portfolio of accounts and act as a trusted advisor, to identify customers' needs and goals, provide strategic consultation and solutions
  • Establish long-term and trustful relationship with customers to identify new opportunities and achieve growth in revenue
  • Work closely with different internal and external parties for project coordination


  • Bachelor's degree in international Trade, Supply Chain Management, Global Business, or other related disciplines
  • At least 4 years' experience in account management and client servicing, preferably in trade and logistics industry
  • Strong knowledge and market insight in logistics industry, and familiar with related policies and regulations in APAC region
  • Excellent communication skills with fluent spoken and written English and Mandarin
  • Customer-oriented, problem-solving mindset for performance management
  • Knowledge on Trade data platform, experience of logistics or trade related program or application launch and management will be a plus

Click "Apply Now" to apply for this position or call Peter Wong at +852 3180 4974 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.