Customer Success or AI Solutions Manager - Fintech

Job Title: Customer Success or AI Solutions Manager - Fintech
Contract Type: Permanent
Location: Hong Kong
Salary: Negotiable
Reference: 47975_1633180806
Contact Name: Karen Cheng
Contact Email:
Job Published: October 02, 2021 21:20

Job Description

About the Client

Our client is a world known Fintech company with leading presence in Hong Kong and growing presence in Greater China. To cope with the rapid growth, they are looking to hire a Customer Success or AI Solutions Manager to join their team.

About the Role

Reporting to the Managing Director, your mission is to make the clients successful on their journey to a sustainable future by using the company's emerging technology products and services. This means providing consistent, reliable and high-quality customer project delivery, supporting the customers' internal transformation by operationalizing the AI solutions and to activate account dynamics by building qualified and quantified success stories with our customers to drive wider implementation. As the leader, you will be responsible for all your customers' projects, from delivery through the entire customer journey. You will be working in a cross-functional key account matrix with account manager, solution engineer, data scientist, and executive sponsor, focusing on long-term transformational partnerships with your customers.

The Successful Applicant

  • University graduate in Computer Science / Information Technology or equivalent
  • Minimum 6 years of relevant work experience in new technology or AI solutions
  • Knowledge of how technology can fuel business success, whilst acting as a trusted advisor to customers
  • Clear communication of the appropriate recommendations to address customer needs
  • Time and territory management - to own and maximize available time to create value for clients
  • Self-motivation, tenacity and a balanced individual who brings 'can do' attitude to work every day
  • You are hungry to learn and develop your career
  • Good command in English and Chinese

Click "Apply Now" to apply for this position or call Karen Cheng at +852 3180 4921 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.