Engagement Officer (25-30k, private members club)

Job Title: Engagement Officer (25-30k, private members club)
Contract Type: Permanent
Location: Hong Kong
Industry: Hospitality, Food & Beverage & Travel
Reference: 54692_1693975283
Contact Name: Tammy Chen
Contact Email:

Job Description

About the Role

  • Develop and execute omnichannel engagement activities for acquisition and retention
  • Maintain good relationships with members and handle inquiries/feedback promptly
  • Manage and organize event/ activity duties
  • Oversee training, rostering, payroll, and administrative tasks for part-time staff
  • Manage members communication channels and database
  • Responsible for supporting new service programs, monitoring campaign effectiveness, and cost management
The Successful Applicant
  • Degree holder in Marketing, Communication, or hospitality disciplines
  • Minimum 3 years of experience in agency, marketing, communication, or VIP serving, prefer luxury industry
  • Strong customer service mindset, strong in building rapport and trust with customers and colleagues
  • Excellence in problem-solving, communication, and interpersonal skill
  • Detail-oriented with excellent organization, presentation, and multitasking abilities
  • Able to work in shifts on weekends
  • Proficient in spoken English, Cantonese, and Mandarin

Click "Apply Now" to apply for this position or call Tammy Chen at +852 3180 4973 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.