Job Description
About Our Client
Our client is a leading bank in Hong Kong, currently hiring a Head of HR Shared Services for the Human Resources team, as the functional lead. This role would lead a small team, and would oversee operational HR, and HR audit / compliance matters relating to HKMA and HKFI.
About The Role
Reporting into the Chief HR Officer, you will be responsible for:
- Direct operational delivery by establishing priorities with the leadership team and delegating work, and ensuring optimal allocation of resources across the team
- Drive execution through an effective framework of processes and technology solutions that will deliver high quality service across the colleague lifecycle
- Serve as a point of escalation for significant operational issues (status changes, terminations, hiring, onboarding, offboarding) from HR Shared Services team and other stakeholders and lead resolution
- Drive case analysis and issue trends, find opportunities for both process improvement and enhancement of services
- Leverage and implement new technologies to reinforce service delivery in collaboration with HR Business Partners and other Centers of Excellence
- Lead process improvement to maximise efficiency, optimise service delivery and ensure a high-quality experience for candidates and colleagues
- Provide oversight on risk and compliance for HR process and policies
- Manage and motivate the HR Shared Services team, provide coaching and guidance to support team building and to ensure a culture of excellence, execution and accountability
Requirements
To qualify, you will / have:
- Bachelor's degree or equivalent with 15+ years of experience in HR Shared Services, Operations, Process
- Deep understanding on leveraging technology to improve HR operations
- Experience leading a shared services organsiation for operations and/or technology
- Strong people leadership, experience delivering exceptional customer service and managing capacity
- Strong communication (written and verbal) in Chinese and English, and cross-functional organisational skills
- Keen eye for continuous improvement
- Strong influencing, stakeholders management, and project management sklils liaising with senior business leaders
- Immediately available candidates highly regarded
Click "Apply Now" to apply for this position or call Christina Lau at +852 3180 4934 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
