Helpdesk Officer

Job Title: Helpdesk Officer
Contract Type: Permanent
Location: Hong Kong
Salary: bonus
Reference: BBBH7259_1516589577
Contact Name: Teresa Chan
Contact Email:
Job Published: January 22, 2018 10:52

Job Description

About the Company

Our client is an international based airline operator that provides low-price scheduled air service in Asia. With the continuous growth of the business, they are now looking for a self-motivated and proactive Helpdesk Officer to join the fast expanding IT team in Hong Kong.


About the Role

Reporting to the Supervisor, you will provide a single-point-of-contact Help Desk services to end users from receiving IT related incidents and requests. Specifically, you will provide first line determination and resolution to resolve/fulfil end-users' IT incidents/service requests, perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support. You will also keep track of incident tickets updated, follow-up with relevant support teams/vendor in accordance to the defined SLA and prepare weekly & monthly report to team supervisor.


About the Candidate

  • Diploma holder or above in Computer Studies, Information Technology or related discipline
  • 1-3 years of experience gained from IT service provider in IT/telecom industry
  • CCNA/CCNP/MCP/MCSE certificated holders is advantageous
  • Understanding of Window / Office365 / LAN / WAN, TCP/IP networking is essential
  • Self-motivated, proactive and customer focus attitude
  • Able to work independently and cooperate with other parties
  • Good command of spoken and written English and Chinese language (Cantonese and Mandarin)
  • Fresh graduate is welcome and will be considered as Assistant Officer

Click "Apply Now" to apply for this position or call Teresa Chan at +852 3180 4916 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

Get similar jobs like these by email

By submitting your details you agree to our T&C's