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Helpdesk Officer

Job Title: Helpdesk Officer
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: bonus
Reference: BBBH7259_1516589577
Contact Name: Teresa Chan
Contact Email: teresa.chan@kos-intl.com
Job Published: January 22, 2018 10:52

Job Description

About the Company

Our client is an international based airline operator that provides low-price scheduled air service in Asia. With the continuous growth of the business, they are now looking for a self-motivated and proactive Helpdesk Officer to join the fast expanding IT team in Hong Kong.

 

About the Role

Reporting to the Supervisor, you will provide a single-point-of-contact Help Desk services to end users from receiving IT related incidents and requests. Specifically, you will provide first line determination and resolution to resolve/fulfil end-users' IT incidents/service requests, perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support. You will also keep track of incident tickets updated, follow-up with relevant support teams/vendor in accordance to the defined SLA and prepare weekly & monthly report to team supervisor.

 

About the Candidate

  • Diploma holder or above in Computer Studies, Information Technology or related discipline
  • 1-3 years of experience gained from IT service provider in IT/telecom industry
  • CCNA/CCNP/MCP/MCSE certificated holders is advantageous
  • Understanding of Window / Office365 / LAN / WAN, TCP/IP networking is essential
  • Self-motivated, proactive and customer focus attitude
  • Able to work independently and cooperate with other parties
  • Good command of spoken and written English and Chinese language (Cantonese and Mandarin)
  • Fresh graduate is welcome and will be considered as Assistant Officer

Click "Apply Now" to apply for this position or call Teresa Chan at +852 3180 4916 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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