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IT Infrastructure Service Manager

Job Title: IT Infrastructure Service Manager
Contract Type: Permanent
Location: Kwai Chung, Kwai Tsing District
Industry:
Salary: Negotiable
Reference: 52162_1670162928
Contact Name: Harry Yau
Contact Email: harry.yau@kos-intl.com
Job Published: December 04, 2022 22:08

Job Description

About our client

Our client is a medical group with a global presence, and they are looking for a Regional IT Service Manager to handle their growing business in the APAC region.

About the role

  • Supervising and managing teammates & vendors the operation of IT infrastructure in the APAC region office, including, helpdesk & service desk function, system, network & security
  • Managing teammates and vendors to provide L1/L2 support to the internal users through monitoring SLA/KPI
  • Handling escalated tickets from teammates or vendors when necessary
  • Cooperating with the HK-based IT application team to perform projects, such as system implementation/upgrade/revamp
  • Maintaining IT operation procedures and policies for efficiency enhancement, such as incident management, change management and problem management

Requirements

  • Bachelor or above holder in Computer Science, Information Technology, Network Engineering or related discipline
  • Minimum 5 years of working experience in the IT sector, with experience in IT Management/Project Management/IT Service Delivery on a regional scale
  • Strong experience in IT service delivery and IT infrastructure operation and supporting
  • Hands-on experience in providing L1/2 support and troubleshooting in an on-site and remote format
  • Experience in project management and vendor management on application, infrastructure and security
  • With ITIL certification is a plus
  • Good command of Chinese and English

Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.