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IT Manager (CRM)

Job Title: IT Manager (CRM)
Contract Type: Contract
Location: Kowloon Tong, Kowloon City District
Industry: Technology
Reference: 45665_1612510144
Contact Name: Andrey Sin
Contact Email: andrey.sin@kos-intl.com

Job Description

Responsibilities:

  • Collaborate with business users to understand their business requirements and operational needs, translate them into user stories for CRM platform implementation;
  • Manage the planning, implementation and maintenance of CRM solutions to achieve the target outcomes and benefits along the transformation journey;
  • Take ownership in driving new feature development in CRM, through every stage of the product life cycle and delivering incremental value using validated agile methodologies;
  • Validate projects through success metrics, to ensure they meet all operational needs and business requirements and drive maintenance and problem resolution, as required;
  • Post campaign analysis, with recommendations for future projects communication to stakeholders to drive ROI;
  • Ensure CRM systems and users are adequately supported through prompt resolution of system problems, maintenance of system documentation, training material and the performance of system reconciliation activities;
  • Ensure system and data integrity for all CRM supported applications by ensuring users are authorized, all changes are properly controlled, and errors are identified, rectified and minimized;
  • Identify, evaluate, and supervise third-party vendors and consultants;
  • Prepare, negotiate, and monitor compliance of vendor and consultant contracts;

Requirements:

  • A Bachelor's degree in information technology, computer science or related discipline;
  • At least 8 years of work experience in IT, with minimum 5 years' demonstrable experience in CRM and/or Salesforce implementation;
  • Demonstrate extensive experience in creating and optimizing the customer journeys;
  • In-depth knowledge of CRM implementation and vendors management;
  • Strong in Project Management. PMP or Prince2 certified is a plus;
  • Strong interpersonal and negotiation skills needed to work effectively with a wide variety of internal and external resources; and
  • Excellent written and verbal communication skills, strong leadership skills and commitment.

Click "Apply Now" to apply for this position or call Andrey Sin at +852 3180 4951 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.