IT Manager (Infrastructure and VIP Support)

Job Title: IT Manager (Infrastructure and VIP Support)
Contract Type: Permanent
Location: Hong Kong
Salary: Negotiable
Reference: 45897_1614823704
Contact Name: Andrey Sin
Contact Email:
Job Published: March 04, 2021 10:08

Job Description

  • Responsible for the day-to-day first level support and management of the Desktop Support Team
  • Perform technical support including call handling, troubleshooting, follow-up action, coordination and escalation
  • Provide technical support to VIP users whenever necessary
  • Plan, prioritize and schedule desktop support activities to ensure maximum issue resolutions in minimum time
  • Analyze desktop support activities and develop tools and process improvements to optimize service and staff performance
  • Establish best practices through the entire technical support process
  • Lead and implement IT projects that allocate by Group Cyber Security and Infrastructure Team. Also need to coordinate and monitor the project
  • Monitor network utilization and performance, implement procedures for network optimization, reliability and availability
  • Manage all aspects on IT including the update and execution of related policies, procedures and controls
  • Manage IT services with vendors such as data center providers, telecommunication companies, IT hardware providers and software licenses
  • Manage IT procurement costs and budgets, also IT Audit related tasks
  • Manage sales and IT support service renewal administration
  • Degree holder or above in information Technology, Computer Engineering, Computer Science or related disciplines
  • A minimum of 8 years of experience in IT infrastructure role
  • Proven ability to lead, motivate and develop a team
  • Proactive, Independent, efficient, able to work under pressure with tight schedule
  • Strong analytical, problem solving and organizational skills
  • Self-motivated with excellent communication and interpersonal skill
  • Good command in spoken and written English and Chinese
  • Immediately available is highly preferred

Click "Apply Now" to apply for this position or call Andrey Sin at +852 3180 4951 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.