IT Operation Analyst

Job Title: IT Operation Analyst
Contract Type: Permanent
Location: Hong Kong Island, Hong Kong
Salary: Negotiable
Reference: 47144_1633001762
Contact Name: Harry Yau
Contact Email:
Job Published: September 30, 2021 19:36

Job Description

About our client

Our client is a luxury fashion brand based in Europe. In order to support their growing business in the Hong Kong office, they are looking for an IT Operation Analyst

About the role

  • Providing daily technical support and handle requests from end-users in a timely-manner
  • Providing L1 support to front-line staff in a remote format
  • Escalating L2/L3 issues in back-office and front-line store to related teams
  • Reporting store operation situation from the IT perspective to oversea management
  • Overseeing store-opening project with cooperation with global IT team(e.g. budget & timeline control, vendor management, etc.)
  • Liaising with vendors to solve IT hardware/software issues in store
  • Short-term oversea travel for store-opening project is required


  • Degree holder in Computer Science, Information Systems or related disciplines
  • 1-3 years of related working experience, preferably in a sizable retail company
  • Familiar with store IT resource setup procedure (e.g. network infrastructure/desktop software/IP phone/CCTV)
  • Knowledge in retail operation hardware and system (e.g. POS, WMS) is a must
  • Excellent interpersonal skills, being a energetic team player with a 'can-do' attitude
  • Be able to work in a dynamics working environment
  • Working experience in MNC company is a big plus
  • Strong English communication skills is a must

Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.