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IT Support Analyst, Regional Role

Job Title: IT Support Analyst, Regional Role
Contract Type: Permanent
Location: Hong Kong
Industry: Technology
Reference: 52330_1668081585
Contact Name: Harry Yau
Contact Email:

Job Description

About our client

Our client is a multination construction consulting company based in the UK, and currently, they are looking for an IT Support Analyst to join their regional L2 IT Service team.

About the role

  • Provide L2 IT support on application/infrastructure/security issues to regional end users in a timely and efficient manner
  • Working with the team members to perform regional digital project design, management, implementation, etc.
  • Assisting on the IT administrative tasks, such as SOP drafting, documentation, license, etc.
  • Reporting to senior management and regional stakeholder on regular meetings
  • Support regional IT network operations and security activities

Requirements

  • 3+ years of relevant working experience in providing IT helpdesk and Infrastructure support in an in-house environment
  • Experience in providing IT support and operation in a sizable organization on a regional scale
  • Familiar with troubleshooting and supporting end-user side technologies, such as AD, O365, Teams, conference room control
  • Familiar with system administration, including system health checking/troubleshooting/configuration, Endpoint solutions(Symantec), hybrid cloud operation(AWS/Azure), data protection tools
  • With ITIL certification would be an advantage
  • Good communication and interpersonal skills with a strong team working spirit

Good command of English and Chinese(Both Cantonese and Mandarin)


Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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