Job Description
About Our Client
Our client is a world leading household manufacturer and the products are available across 66 countries worldwide. They are looking for a Logistics and Customer Service Officer who would be responsible for inbound &outbound shipment, shipping & billing documentation, stock management, and customer service in their Hong Kong office.
Job Duties
- Handle inbound and outbound logistics arrangement with customer clearance and any shipping documentation, ship mode selection, delivery note generation, and delivery log sheet maintenance
- Handle order management with documentations, order creation, coordinate with logistics team and 3PL to ensure prompt delivery
- Update shipping status and data in SAP based on PO, DN, PGI and delivery notes to ensure the system data is aligned with warehouse and logistics teams
- Maintain stock level, support stock reconciliation and stock-taking arrangement with warehouse
- Conduct log sheet maintenance with monthly channel breakdown, and verify 3PL billing for monthly payment
- Conduct weekly service email collection and update to functional team leader
- Arrange weekly spareparts shipment to customer
- Generate weekly stock report based and stock management, and business analysis reports upon business needs
- Provide customer service on sample delivery, stock shortage, delivery broken, packing request, and any specific requirements
- Support sales order creation and customer order fulfilment, and hotline servicing
- Handle ad-hoc project as required
Requirement
- Bachelor degree in Supply Chain Management/ Logistics/ Business Management or related disciplines
- Minimum of 2 years of experience in Supply Chain Management/ Order Management/ Shipment Management/ Customer Services
- Good command of both written and spoken in English, Cantonese and Mandarin
- Knowledge and experience in SAP is preferred
Click "Apply Now" to apply for this position or call Sandy Chan at +852 3180 4951 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
