Job Description
About our Client
Our Client is a listed food and beverage company, a branded fast-casual restaurant chain in Hong Kong with operations also in Mainland China, Singapore, and Japan. They are currently looking for an experienced operations and training manager to assist in the expanding operations of our company. You will be responsible for operations training, and managing all the teams and stores in Hong Kong.
About the role
Responsible for all day-to-day operational tasks involved in HR, internal business operations, and store operations for all HK stores. Creating and maintaining systems and processes pertaining to the management of store staff, and training of all levels. Assisting the operation manager in team management and coordinating all departments. Worked alongside the restaurant managers in managing P&L of the HK Stores, developing training programs, increasing store revenue and overall performance, and improving store operations efficiency. Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints. Monitor and create progress reports of each store, closely support and motivate them, and keep them up-to-date on our latest product launches, new HQ initiatives, and operational procedures. Last but not least, able to provide technical and managerial assistance to all stores.
Requirements
- Bachelor's Degree and above
- Fluent in English and Chinese, exceptional communication skills
- Industry Experience in Hospitality, F&B, Travel, and Retail (preferred 4+ years of relevant experience)
- High energy, highly motivated, positive attitude, service-oriented, flexible/adaptable, with a high degree of integrity, hands-on mentality.
- Organized and detail-oriented
- Experienced with training, managing teams, and store operations
- Conflict management
Click "Apply Now" to apply for this position or call Belle Leung at +852 3180 4954 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
