Principal Service Manager (Client Management, Healthcare)

Job Title: Principal Service Manager (Client Management, Healthcare)
Contract Type: Permanent
Location: Quarry Bay, Eastern District
Industry: Procurement & Supply Chain
Reference: 52479_1669360700
Contact Name: Sandy Chan
Contact Email:

Job Description

About Our Client

Our client is a leading distribution service providers specialized in the life science and healthcare industry, with serving over 300,000 medical facilities, and over 1,000 clients, including the top-tier pharmaceutical companies in the world. Due to their business needs, they are looking for a Principal Service Manager, who will be reporting to the Principal Service Director, leading a team of 10, and handling the key accounts of medical device category.

Job Duties

  • Supervise daily inventory and supply chain matters, and provide guidance to the team to maintain the standard service record
  • Monitor the inventory level and operations to ensure smooth operations
  • Review and analysis performance on daily operations to ensure the daily and monthly KPIs are met
  • Identify and drive continuous improvement opportunities across all operation process for higher efficiency and better cost control
  • Maintain good relationship with clients, and provide professional servicing solutions to clients
  • Liaise with different functional teams and provide supporting solutions to fulfil client's requirements


  • Degree holder or above in Logistics/ Transportation/ Supply Chain, or related disciplines
  • At least 5 years of experience in related experience, preferably with experience in clients management/ key account servicing
  • Experience in supervisory or junior management position with proven management style focused on team coaching is preferable
  • Experience in MS Office, or any supply chain software solutions is preferable
  • Fluent communication in English, Mandarin and Cantonese

Click "Apply Now" to apply for this position or call Sandy Chan at +852 3180 4951 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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