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Quality & Operation Control Assistant Manager

Job Title: Quality & Operation Control Assistant Manager
Contract Type: Permanent
Location: Hong Kong
Industry: Financial Services
Reference: BBBH11237_1578990854
Contact Name: Mary Chan
Contact Email: mary.chan@kos-intl.com

Job Description

Responsibilities:

  • Help to prepare operation risk/compliance related report, ensure timely completion of quality control and risk assessment
  • Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
  • Occasionally visit branches, roadshows or outreach site for control checking is required
  • Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
  • Provide regular training / coaching to frontline staff on the control perspective
  • Compile and review operation flows from time to time
  • Comply with internal guideline, legal and regulatory requirements when delivering job duties

Requirements:

  • Post-secondary education with at least 5 years' relevant experience, preferably in banking, telemarketing or customer services related area
  • Familiar with banking products & operation flow
  • Detail minded and good team player
  • Excellent reading and writing communication in English
  • Excellent presentation/ command skill in both English and Chinese

Click "Apply Now" to apply for this position or call Mary Chan at +852 3180 4948 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.