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Quality Assurance Officer, Telecom

Job Title: Quality Assurance Officer, Telecom
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry: Frontline Sales & Operation Support
Reference: BBBH8499_1542841022
Contact Name: Kenneth Ng
Contact Email: kenneth.ng@kos-intl.com

Job Description


About our Client
Our client is a marketing leading telecommunication company with strong presence in Hong Kong. To cope with business expansion, they are now looking for a Quality Assurance Officer to join their team.


About the Role
Reporting to the team manager, you will be responsible for performing random call assessment to evaluate frontline performance and ensure the operation is fully aligned with quality requirements. You will also assist the manager to develop and implement quality assurance policies and procedures. Lastly, you will address frontline staff's strength and weakness and provide recommendations.


Requirement
* Diploma graduates or above
* 2+ years of solid experience in call centre and quality assurance
* Previous experience in the field of telecom is preferred
* Proficiency in both written and spoken English, Cantonese and Mandarin
* Strong interpersonal, analytical and communication skills
* Service-oriented, customer focused and detail minded

Click "Apply Now" to apply for this position or call Kenneth Ng at +852 3180 4912 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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