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Regional Technical Support Analyst - MNC/Luxury Retail

Job Title: Regional Technical Support Analyst - MNC/Luxury Retail
Contract Type: Permanent
Location: Hong Kong Island, Hong Kong
Industry:
Salary: Negotiable
Reference: 45632_1612255792
Contact Name: Sharon Tsu
Contact Email: sharon.tsu@kos-intl.com
Job Published: February 02, 2021 16:49

Job Description



Job Description

Our client is a global luxury retail enterprise and they are looking for a Senior Technical Support Analyst to join the team.

Responsibilities

  • Provide L1-2 technical support and solution across the region (APAC), including ERP, POS system, hardware, software, infrastructure and/or security support
  • Assist in global projects management, resources alignment, country roll out support
  • Assist on global system integration and troubleshooting
  • Work closely with regional internal and external team to support the preparation and completion of project deliverables, and to ensure their resolution is aligned to our support standard

Qualifications

  • Degree/Diploma holder in Information Technology, Computer Science or related disciplines
  • Experienced in L1-2 IT services management in large scale retail environment
  • Profession certificate of MCSE or MCP is a must, holder of CCNA or MCA is preferred
  • Experienced in O365, retail ERP, POS solution, e-commerce system is an advantage
  • Fluency in written and verbal English and Cantonese, Mandarin is a must.

Click "Apply Now" to apply for this position or call Sharon Tsu at +852 3180 4950 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.