Retail IT Support Analyst(APAC region)

Job Title: Retail IT Support Analyst(APAC region)
Contract Type: Permanent
Location: Kowloon, Hong Kong
Industry: Technology
Reference: 48735_1652144426
Contact Name: Harry Yau
Contact Email:

Job Description

About our client

Our client is a multinational retail company with a strong business foundation in the Asia region. They are looking for a Retail Support Analyst to join their team.

About the role

  • Maintaining the IT support and operation in APAC retail stores
  • Handling L2/3 supporting issues escalated by helpdesk and vendors
  • Participating in store digitalization projects, such as project planning, requirement analysis, implementation and training
  • Engaging in vendor management and negotiable in IT operation service issues from the vendor, such as MDM devices, store application
  • Working with IT management on IT operation issues, procurement and


  • Higher diploma holder in Computer Science, Information Technology or related discipline
  • At least 3 years of IT support in both application and infrastructure, with IT operation experience in the retail industry
  • Knowledge in managing IT resources vendors, such as POS, MDM, Network devices, ERP, etc.
  • Familiar with SQL and tools for data management is a plus
  • Good command of written and spoken English and Chinese

Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.