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Senior Business Analyst

Job Title: Senior Business Analyst
Contract Type: Permanent
Location: Hong Kong
Industry: Technology
Reference: 45291_1609751317
Contact Name: Andrey Sin
Contact Email: andrey.sin@kos-intl.com

Job Description

Job Responsibilities:
  • Closely monitor incident status to ensure incidents are followed up as well as resolved according to defined service level
  • Review incident and provide solutions to end users. Escalate the incident to domain expert if the incident cannot be solved
  • Coordinate with internal / external consultant / developer to keep track and update the change request progress
  • Monitor vendor performance, mandays consumption and lead service vendor evaluation exercise in year contract renewal
  • Comply with IT governance to make sure process flow, procedures as well as practice with the policy
Requirements:
  • University graduate in Information System, Information Technology or related discipline.
  • 5 years experience in IT industry. Experience in regional application support industry is preferable.
  • Knowledge in Workday, Kronos, PeopleSoft, Jira is high advantage
  • Good command of written and spoken English and Cantonese

Click "Apply Now" to apply for this position or call Andrey Sin at +852 3180 4951 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.