Senior Business Analyst (CRM/Customer Service System) ~40K

Job Title: Senior Business Analyst (CRM/Customer Service System) ~40K
Contract Type: Permanent
Location: Kowloon, Hong Kong
Salary: Negotiable
Reference: 51593_1660732550
Contact Name: Sharon Tsu
Contact Email:
Job Published: August 17, 2022 18:35

Job Description

About The Client

Our client is a well-known listed company with strong business in both Hong Kong & China, and they are looking for Senior Business Analyst to join their team.

Job Description

  • Responsible for CRM and customer service system enhancement and customization projects
  • Act as super user of system and lead small team to optimize operation procedure
  • Gather and analyse user requirement, and translate business requirements into functional design
  • Be the key interface between business units and IT development team, and coordinate with vendors to achieve business goals
  • Conduct UAT and training workshop to users


  • Degree holder in Computer Science, Information Management or Business administration related disciplines
  • 3-5 years of relevant experience in business requirement study and project management, preferably working in local or sizable companies
  • Experience in business process re-engineering or operation optimization
  • Familiar with CRM or customer service system is a plus
  • Proficient in Excel, PowerPoint, or other BI tools
  • Strong in communication and interpersonal skills
  • Good command in English and Chinese

Click "Apply Now" to apply for this position or call Sharon Tsu at +852 3180 4950 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.