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Senior Customer Service Executive (Mix-used Mall)

Job Title: Senior Customer Service Executive (Mix-used Mall)
Contract Type: Permanent
Location: Kai Tak, Kowloon City District
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: BBBH8418_1626664907
Contact Name: Tom Wong
Contact Email: tom.wong@kos-intl.com
Job Published: July 19, 2021 11:21

Job Description

About the Company

Our client is an innovative mix-used mall will open in 2022. They are now looking for Senior Customer Service Executive to support their concierge operation.

Responibility

  • To provide excellent customer service to vistors
  • Work closely with internal and external parties across the area of service provisioning, fault management, resolution
  • Provide recommendations to facilitate customer experience and drive for improvement on service standard score, at the same time to convert sales/business growth
  • Conduct regular service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities

Requirements:

  • Degree holder or above at least 3 years of solid client service / relationship management experience
  • Excellent interpersonal and communication skills
  • Excellent analytical and numerical skills
  • Good command of both spoken and written Chinese and English

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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