Connecting...

(Senior) Customer Service Officer

Job Title: (Senior) Customer Service Officer
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: 47624_1646634178
Contact Name: Andy Lo
Contact Email: andy.lo@kos-intl.com
Job Published: March 07, 2022 14:22

Job Description

About Our Client

Our client is a renowned property developer which will bring an innovative shopping & office landmark to Hong Kong soon. They are now looking for (Senior) Customer Service Officers to support their concierge operation and participate in the pre-opening project.

Responsibility

  • Provide excellent customer service to visitors
  • Work closely with internal and external parties across the area of service provisioning, fault management, resolution
  • Handle customer complaints, inquiries and feedbacks
  • Provide recommendations to facilitate customer experience and drive for improvement on service standard and company image at the same time to convert sales/business growth
  • Conduct regular service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities

Requirements:

  • HKDSE or above with at least 2 years of solid customer service / sales / relationship management experience
  • Having pre-opening or CS experience in commercial building or shopping mall is an advantage but not a must
  • Good analytical and numerical skills
  • Excellent interpersonal and communication skills
  • Friendly and approachable
  • Good command of both spoken and written Chinese and English
  • Candidates with more experience will be considered as Senior Concierge Specialists

Click "Apply Now" to apply for this position or call Andy Lo at +852 3180 4937 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

Get similar jobs like these by email

By submitting your details you agree to our T&C's