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Senior Customer Services Specialist (Supply Chain)

Job Title: Senior Customer Services Specialist (Supply Chain)
Contract Type: Permanent
Location: Quarry Bay, Eastern District
Industry:
Salary: Negotiable
Reference: BBBH11735_1586439080
Contact Name: Nicole Tse
Contact Email: nicole.tse@kos-intl.com
Job Published: April 09, 2020 21:31

Job Description

About the Client

Our client is a world leading material manufacturer which produces chemical materials and solution and is a close partner of companies across engineering, consumer goods, and consumer electronics industries. To cope with the business growth and transformation, they are looking for a Senior Customer Services Specialist (Supply Chain) to join its order management team based in Hong Kong.

About the Role

  • Receive and resolve customer's enquiries on C4C platform;
  • Ensure smooth order process on digital platform and provide customer support to APAC Regional Offices;
  • Drive and monitor the team performance, perform cost and resources control;
  • Initiate and perform improvement actions on digital tools to enhance the efficiency.

Requirements

  • Bachelor Degree holder, major in Supply Chain, Business Management, Engineering or Operations Management;
  • Minimum 8 years of experience in Customer Services and/or supply chain management, with strong knowledge in SAP or other digital platform and function, such as O@C, C4C;
  • Independent, strong multi-tasking, problem-solving and communication skills;
  • Strong interpersonal skills, able to build good relationship with internal and external parties.

Click "Apply Now" to apply for this position or call Nicole Tse at +852 3180 4916 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.