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Senior IT Support Engineer(Regional Role)

Job Title: Senior IT Support Engineer(Regional Role)
Contract Type: Permanent
Location: New Territories, Hong Kong
Industry:
Salary: Negotiable
Reference: 49291_1650247203
Contact Name: Harry Yau
Contact Email: harry.yau@kos-intl.com
Job Published: April 18, 2022 10:00

Job Description

About our client

Our client is a world-renowned enterprise with the headquarter in Hong Kong. Currently, they are looking for a Senior IT Support Engineer to join them.

About the role

  • Managing IT support team to maintain office IT operation in a manner that meets the service level
  • Providing IT support on internal IT assets, such as application, hardware, MDM, etc.
  • Escalating technical issues or incidents to relative parties, such as infrastructure engineers and vendors
  • Managing the internal IT projects delivery on the regional scale
  • IT management and administration tasks, such as policy & procedure establishment, providing IT training program

Requirements

  • Diploma or above in Computer Science, Information Technology, Networking or relevant field
  • 5 years experience of relative working experience, with 2+ years of experience in IT supervising/team leading
  • Experience in handling regional IT operations and projects is a must
  • Familiar with L1/2 IT supporting in the major office IT assets application, desktop, MDM, Windows server administration, AD, O365, LAN/WAN, etc.
  • Familiar with ticketing system operations, such as ServiceNow, ManageEngine, etc.
  • Familiar with conducting IT support in the on-site and remote format
  • With the ITIL certification or insight is a huge plus
  • Good command of English and Chinese(Cantonese & Mandarin)

Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.