Senior Manager, Loyalty & Membership

Job Title: Senior Manager, Loyalty & Membership
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: Negotiable
Reference: BBBH7635_1526020046
Contact Name: Chamy Wong
Contact Email:
Job Published: May 11, 2018 14:27

Job Description

About our Client

Our client is a sizeable business group in Hong Kong with portfolio across different industries. To cope with the rapid expansion plan, they are looking for a high calibre CRM candidate to join the team.

About the Role

Reporting to the CRM Director, you will lead a team and have the full responsibility to plan and launch the loyalty club and define the positioning. You will develop CRM strategies for customer acquisition and retention to ensure exceptional customer experience. You will initiate and maintain relationship with different business partners, manage internal and external stakeholders to ensure smooth operation and effectiveness of the loyalty program and continuously monitor CRM analytics and review strategies from time to time.


  • Degree holder with at least 8 years of CRM / Loyalty experience in MNC / sizeable company
  • Solid experience in establishing comprehensive CRM /Loyalty program
  • Energetic, strong business acumen, analytical and planning skills
  • Adaptive to changes and embrace new challenges
  • Excellent presentation and communication skills
  • Proficiency in written and spoken Chinese and English

Click "Apply Now" to apply for this position or call Chamy Wong at +852 3180 4965 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.