Job Description
About the Client
Our client is a well-established private clubhouse in Hong Kong. To cope with business needs, they are now looking for a Senior Officer, Business Strategy & CRM Experience to join their team.
Our client is a well-established private clubhouse in Hong Kong. To cope with business needs, they are now looking for a Senior Officer, Business Strategy & CRM Experience to join their team.
About the Role
- Formulate and implement venue strategies to achieve business targets
- Design and execute CRM campaigns and enhance customer experience touchpoints to acquite and retain members
- Work closely with different BU to consistently deliver end-to-end customer experience across channels
- Perform regular CRM analysis, summarize the key findings and insights
- Conduct market research and analyze market data
About You
- Degree holder in business administration, marketing, hospitality, or related discipline
- Minimum 5 years of experience in private clubs, credit card loyalty programs, hospitality, event, and function industry
- Proven experience in website management and revamping projects
- Relevant experience in liaising with design and printing agencies for marketing collaterals
- High team spirit to work with others, customer-centric, creative, self-motivated, attention to detail, and result oriented
- Able to work during non-office hours, Saturdays and Sundays, and Public Holidays
- Experience with data analysis tools - PowerBI, Tableau
- Strong analytical, presentation and project management skills
- Proficient in both written and spoken English and Chinese
- Less experience will be considered as Officer
Click "Apply Now" to apply for this position or call Venus Lai at +852 3180 4964 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
