Senior Phone Banking Officer

Job Title: Senior Phone Banking Officer
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: Discretionary Bonus
Start Date: ASAP
Reference: BBBH5562_1550731278
Contact Name: Emily Leung
Contact Email:
Job Published: February 21, 2019 14:41

Job Description

Senior Phone Banking Officer

*24-hour Call center (no sales task required)
*Customer service experience
*Attractive salary package

About the company
Our client is an international retail banking group in Hong Kong. Due to their recent expansion, they are looking for a Phone Banking Officer for their banking call center.

About the role

  • Reporting to the team manager, you are responsible for answering incoming phone inquiries on credit card and other banking products.
  • You need to provide immediate assistance on the phone and handle customer's complaints whenever necessary.
  • You will assist in ad-hoc duties requested by your direct manager.
  • You also have to demonstrate courteous service and service oriented attitude at all times.

About the person
To qualify, the successful individual must possess:

  • Secondary education.
  • At least 1-2 year or above experience in customer service role in banks / insurance is required.
  • Excellent telephone manner and customer servicing skills.
  • Strong in problem solving, people oriented with cheerful personality.
  • Willing to work in shift duty and flexible working hours.
  • Good command of spoken Cantonese and English, Mandarin.
  • Proficient in English / Chinese input method and MS Office applications.
  • Fresh graduate will also be considered.

Click "Apply Now" to apply for this position or call Emily Leung at +852 3180 4913 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.