About the Client
Our client is high end customer electronics distributors based in the US with a their Asia regional office in Hong Kong, they are looking for a Service Desk Specialist with good experience in L1/2 application and infrastructure support in a regional scale.
About the role
- Providing daily technical support and handle requests from internal end-users following the ITIL concept
- Providing first-tier network/infrastructure support; Escalating L2/3 issues to the regional infrastructure team
- Delivering IT project by cooperation with global IT team and external vendors and consultants
- Providing training for end-users on the application of IT resources
- Liaising with vendors to solve IT hardware/software issues
- Diploma holder or above in Computer Science, Information Technology or related discipline
- 3+ years of relevant working experience in sizable companies, with MNC experience is a plus
- Familiar with relevant technologies, including O365 tools(SharePoint, Teams, PowerBI, etc.), AAD, CRM, ERP, etc.
- Sound knowledge of infrastructure concept, such as LAN/WAN, routering, IP/TCP, public cloud environment
- Capability to work independently, working along with people from different cultural backgrounds
- Good command of Chinese(Contonese & Mandarin) and English
Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.