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Customer Service Officer - Banking Call Centre

Job Title: Customer Service Officer - Banking Call Centre
Contract Type: Permanent
Location: Hong Kong
Industry: Financial Services
Reference: 55177_1700017737
Contact Name: Carmen Ng
Contact Email:

Job Description


- Handle inbound customer calls in a professional and courteous manner, addressing inquiries, resolving issues, and providing accurate information about banking products and services.

- Provide exceptional customer service by actively listening to customers, understanding their needs, and offering appropriate solutions and assistance.

- Respond to customer inquiries regarding account balances, transactions, loan information, online banking, and other related services.

- Process customer requests, such as card activations, account updates, and funds transfers, accurately and efficiently.

- Document all customer interactions and transactions in the bank's CRM system, ensuring accurate and thorough record-keeping.

- Collaborate with various departments within the bank to resolve complex customer issues and escalate matters as needed.

- Promote and cross-sell bank products and services to meet sales targets and contribute to the bank's growth.

- Stay updated on banking policies, procedures, and industry regulations to provide accurate and up-to-date information to customers.


- HKDSE or equivalent. Qualified in HKSI 178 and IIQE123 is a plus.

- Fluent in Cantonese, basic in English and Mandarin

- Previous experience in a call center or customer service role.

- Excellent verbal and written communication skills, with the ability to effectively interact with customers from diverse backgrounds.

- Active listening skills and the ability to empathize with customers' needs and concerns.

- Strong problem-solving skills to quickly and effectively address customer issues.

- Proficiency in using computer systems, CRM software, and other relevant technology.

- Ability to multitask and work efficiently in a fast-paced, deadline-driven environment.

- Flexibility to work in shifts will be an advantage.

- Commitment to maintaining customer confidentiality and adhering to data protection regulations.


- Competitive salary and comprehensive benefits package.

- Opportunities for professional development and advancement.

- A supportive and inclusive work environment that values diversity.

- Access to training resources and career growth opportunities within the bank.

- Medical insurance.

Join the team as a Call Centre Customer Service Officer and be a part of our commitment to exceptional customer service. Your dedication, empathy, and problem-solving skills will make a difference in the lives of our customers.

To apply, please click "APPLY NOW" or submit your resume to Only shortlisted candidates will be contacted for an interview.

Click "Apply Now" to apply for this position or call Carmen Ng at +852 3180 4923 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.