Customer Service Officer - Banking Call Centre

Responsibilities:

- Handle inbound customer calls in a professional and courteous manner, addressing inquiries, resolving issues, and providing accurate information about banking products and services.

- Provide exceptional customer service by actively listening to customers, understanding their needs, and offering appropriate solutions and assistance.

- Respond to customer inquiries regarding account balances, transactions, loan information, online banking, and other related services.

- Process customer requests, such as card activations, account updates, and funds transfers, accurately and efficiently.

- Document all customer interactions and transactions in the bank's CRM system, ensuring accurate and thorough record-keeping.

- Collaborate with various departments within the bank to resolve complex customer issues and escalate matters as needed.

- Promote and cross-sell bank products and services to meet sales targets and contribute to the bank's growth.

- Stay updated on banking policies, procedures, and industry regulations to provide accurate and up-to-date information to customers.

Requirements:

- HKDSE or equivalent. Qualified in HKSI 178 and IIQE123 is a plus.

- Fluent in Cantonese, basic in English and Mandarin

- Previous experience in a call center or customer service role.

- Excellent verbal and written communication skills, with the ability to effectively interact with customers from diverse backgrounds.

- Active listening skills and the ability to empathize with customers' needs and concerns.

- Strong problem-solving skills to quickly and effectively address customer issues.

- Proficiency in using computer systems, CRM software, and other relevant technology.

- Ability to multitask and work efficiently in a fast-paced, deadline-driven environment.

- Flexibility to work in shifts will be an advantage.

- Commitment to maintaining customer confidentiality and adhering to data protection regulations.

Benefits:

- Competitive salary and comprehensive benefits package.

- Opportunities for professional development and advancement.

- A supportive and inclusive work environment that values diversity.

- Access to training resources and career growth opportunities within the bank.

- Medical insurance.

Join the team as a Call Centre Customer Service Officer and be a part of our commitment to exceptional customer service. Your dedication, empathy, and problem-solving skills will make a difference in the lives of our customers.

To apply, please click "APPLY NOW" or submit your resume to carmen.ng@kos-intl.com. Only shortlisted candidates will be contacted for an interview.

Click "Apply Now" to apply for this position or call Carmen Ng at +852 3180 4923 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.